AFTER HOURS CALLS REGARDING CORONAVIRUS (COVID-19)
We understand there is a lot of concern about Covid-19. If possible, we would like you to reserve general questions about Covid-19 for normal business hours.
Both our answering service provider and after-hours nurse triage provider have been overwhelmed by calls during this national health emergency. This has resulted in longer waits for return calls for more urgent health issues.
At this time, we are asking our patients to call us after hours regarding acute/urgent care issues/needs only. If you are looking for non-urgent information about Covid-19 or anything else that can wait until the next business day, please call during normal business hours Monday – Friday 8:30am until 4:00pm. This will keep our answering service and Night Nurse available to answer more urgent questions and address urgent clinical needs in a timely manner.
We have compiled a list of resources for patients to review on our website here
Mass 2-1-1 has a 24/7 phone line regarding the coronavirus and can offer information about basic needs (food, unemployment, etc). https://mass211.org/
Thank you for your cooperation.
Both our answering service provider and after-hours nurse triage provider have been overwhelmed by calls during this national health emergency. This has resulted in longer waits for return calls for more urgent health issues.
At this time, we are asking our patients to call us after hours regarding acute/urgent care issues/needs only. If you are looking for non-urgent information about Covid-19 or anything else that can wait until the next business day, please call during normal business hours Monday – Friday 8:30am until 4:00pm. This will keep our answering service and Night Nurse available to answer more urgent questions and address urgent clinical needs in a timely manner.
We have compiled a list of resources for patients to review on our website here
Mass 2-1-1 has a 24/7 phone line regarding the coronavirus and can offer information about basic needs (food, unemployment, etc). https://mass211.org/
Thank you for your cooperation.
