Virtual visits/Telehealth
Post Road Pediatrics now has the ability to do some visits via telehealth. There are two types of telehealth encounters that we can offer:
(1) A video-based "virtual visit" with your physician (or a covering physician) using the Zoom application. This is similar to FaceTime but is on a secure line for your privacy. This would be scheduled as an appointment on your doctor's schedule during the clinic day with the goal to essentially replace a visit that would otherwise be done in person. If you wish to schedule a virtual visit, please call our office today to speak with a triage nurse. Please review the instructions here for how we are conducting our virtual visits
(2) A telephone encounter (phone call without video) with your physician. This can be helpful for situations when you may have some questions that don't require a scheduled visit but which you wish to discuss with your provider by telephone. The timing of these Encounters will vary, depending on when your call is received and on your provider's availability to return calls. If your doctor is in the office that day, you should expect a call back the same day. If you wish to request a Telephone Encounter, simply call our office and make a request and our triage team can help assess if it is safe to wait for a call back, and to help determine if a telephone call is appropriate for your specific concern or if a virtual visit vs in-office visit may be necessary instead.
Governor Baker's recent executive order related to the COVID-19 crisis has expanded insurance coverage for both of these types of telehealth visits. While some insurers are waiving co-pays and out of pocket costs during the pandemic, policies vary greatly between insurance companies. At this time, we are not collecting co-pays up front, but you may be billed at a later date for the care that we provided that was not covered by your plan (including co-pays, co-insurance, and deductibles).
(1) A video-based "virtual visit" with your physician (or a covering physician) using the Zoom application. This is similar to FaceTime but is on a secure line for your privacy. This would be scheduled as an appointment on your doctor's schedule during the clinic day with the goal to essentially replace a visit that would otherwise be done in person. If you wish to schedule a virtual visit, please call our office today to speak with a triage nurse. Please review the instructions here for how we are conducting our virtual visits
(2) A telephone encounter (phone call without video) with your physician. This can be helpful for situations when you may have some questions that don't require a scheduled visit but which you wish to discuss with your provider by telephone. The timing of these Encounters will vary, depending on when your call is received and on your provider's availability to return calls. If your doctor is in the office that day, you should expect a call back the same day. If you wish to request a Telephone Encounter, simply call our office and make a request and our triage team can help assess if it is safe to wait for a call back, and to help determine if a telephone call is appropriate for your specific concern or if a virtual visit vs in-office visit may be necessary instead.
Governor Baker's recent executive order related to the COVID-19 crisis has expanded insurance coverage for both of these types of telehealth visits. While some insurers are waiving co-pays and out of pocket costs during the pandemic, policies vary greatly between insurance companies. At this time, we are not collecting co-pays up front, but you may be billed at a later date for the care that we provided that was not covered by your plan (including co-pays, co-insurance, and deductibles).
