What to do after hours
If you have a sick child or urgent need after hours, call us.
We may be able to help you prevent an unnecessary (lengthy and sometimes expensive) visit to the Emergency Room with guidance over the phone, or see you in our office at a time that works for you. We want to be sure your child receives the best care, and we believe we provide that here, in your medical home!
One of our 4 physicians is on call after hours and on weekends and can be reached at our main number 978-443-6005 by following the prompts on our phone menu. We also have an overnight triage nurse available for phone advice at our main number (in addition to a physician on call for urgent consultation).
We ask that our families call us for advice prior to visiting an urgent care clinic or the emergency room (unless you are experiencing a life-threatening emergency).
We understand there is a lot of concern and misinformation about Covid-19. If possible, we would like you to reserve general questions about Covid19 for normal business hours.
Both our answering service provider and after-hours nurse triage provider have been overwhelmed by calls during this national health emergency. This has resulted in longer waits for return calls for more urgent health issues.
We ask that if you are calling for non-urgent information about Covid19 or anything else that can wait until the next business day, to please call during normal business hours Monday – Friday 8:30am until 5:00pm. This will keep our answering service and Night Nurse available to answer more urgent questions.
Thank you for your cooperation.
Certain urgent care clinics (Ready Med is an example) require a referral from our office. If they are not able to obtain this at the time of your visit, they will refuse to see you. Before visiting an urgent care clinic, please call us so that we may help you access the most appropriate care for your child.