What to do after hours
If you have a sick child or urgent need after hours, call us.
We may be able to help you prevent an unnecessary (lengthy and sometimes expensive) visit to the Emergency Room with guidance over the phone, or see you in our office at a time that works for you. We want to be sure your child receives the best care, and we believe we provide that here, in your medical home!
One of our providers is on call after hours and on weekends and can be reached at our main number 978-443-6005 by following the prompts on our phone menu. We also have an overnight triage nurse available for phone advice at our main number (in addition to a physician on call for urgent consultation).
We ask that our families call us for advice prior to visiting an urgent care clinic or the emergency room (unless you are experiencing a life-threatening emergency).
We understand there is a lot of concern about COVID-19. Except in the case of questions regarding urgent, acute symptoms, we would like you to reserve general questions about COVID-19 for normal business hours.
Our answering service and after-hours advice providers have seen a large increase in calls during this national health emergency. This has resulted in longer waits for return calls for urgent health issues. Reserving general questions for office hours will help us provide urgent advice for those in need.
At this time, we are asking our patients to call us after hours regarding acute/urgent care issues only. If you are looking for general information about COVID-19, including questions about testing, or other non-urgent questions that can wait until the next business day, please call during normal business hours Monday – Friday 8:30 AM until 5:00 PM. This will keep our answering service and after hours providers available to answer more urgent questions and address urgent clinical needs in a timely manner.
Please see out About Coronavirus page for information and resources regarding general COVID-19 advice.
Mass 2-1-1 has a 24/7 phone line regarding the coronavirus and can offer information about basic needs (food, unemployment, etc). https://mass211.org/
Thank you for your cooperation.
Please be aware that certain urgent care clinics (Ready Med is an example) require a referral from our office. If they are not able to obtain this at the time of your visit, they will refuse to see you. Before visiting an urgent care clinic, please call us so that we may help you access the most appropriate care for your child.